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Day-to-day account management: changing your details, understanding sessions and devices, managing preferences, and what happens when you close or self-exclude from an account.
5 articles in this category
Log in at duel.com and open the menu attached to your profile or username; settings pages on browser-based casinos sit there. Duel does not publish a map of its settings, so the exact labels are not something we can confirm. If you cannot find an option, 24/7 live chat can tell you where it is or make the change for you.
Possibly. Duel.com does not publicly document whether the email field in account settings is editable, so log in and check. If it is not, ask 24/7 live chat while logged in, or write to support@duel.com from the address currently on the account, and request the change in writing.
It is not publicly documented. Look in your account security settings for a sessions, devices or login activity section. If there is none, change your password and ask 24/7 live chat to end every other session on the account and confirm that it has been done.
It is not publicly documented whether Duel.com has a self-service close button. Check your account settings, and if there is no option, ask 24/7 live chat or email support@duel.com from your registered address. Either way, ask for written confirmation that the account is closed and keep it.
Email support@duel.com from the address on your account, state that you are requesting a copy of the personal data held about you, and list the categories you want. Duel.com does not publicly document a self-service export, so a written request to support, or to any privacy contact named in its privacy policy, is the reliable route.
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