Account Data Requests on Duel.com
How to ask Duel.com for a copy of your data or for erasure, what an offshore operator will realistically keep, and what you can collect yourself.
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Quick answer
You can ask Duel.com for a copy of the data it holds about you, and you can ask for it to be erased. How far either request gets depends on two things this page is direct about: Duel is an offshore operator, and gambling businesses keep certain records whatever you ask. The part fully in your control is collecting your own history before you need it.
This page is general information, not legal advice.
Who holds your data
- Operator
- Immortal Snail LLC, Charlestown, Nevis (company no. L22982)
- Licence
- Anjouan, Union of the Comoros, ALSI-202411026-FI1
- Verification provider
- Checkin.com, only if you were asked to verify
- Where to send requests
- support@duel.com or 24/7 live chat
- Dedicated privacy contact
- Not verified. Check the privacy policy on duel.com
- Self-service export
- Not publicly documented
What Duel is likely to hold
Duel.com's terms are at duel.com/policies/tos, and its privacy policy should be linked alongside them on the site. We have not been able to verify the privacy policy's contents, so the table below is what any crypto casino of this type holds, not a quotation.
| Data | Source | Can you get it yourself? |
|---|---|---|
| Email, username, registration date | You, at signup | Yes, in your account |
| Bet history | Your play | Yes, in the account history |
| Deposits and withdrawals, with addresses and transaction hashes | The cashier | Yes: account history, your wallet, and the public blockchain |
| IP addresses, device and browser details | Logged automatically; needed to enforce country restrictions | No, only by request |
| Live chat and email conversations | Your contact with support | Partly: your own emails. Ask for chat transcripts |
| ID documents and selfie | Only if a discretionary check was triggered | No, only by request |
| Marketing preferences | Your choices | Yes |
Most Duel accounts have never been through identity verification, because there is no routine KYC. If you were never asked, there are no documents to worry about.
Step 1: collect what you can yourself
Do this first, and do it before you close the account. After closure you should assume you cannot log in.
- Bet history: screenshot or copy it, or use an export button if your account has one
- Deposit and withdrawal history, with dates, coins, networks, amounts and transaction hashes
- Your wallet or exchange history for the same transfers
- Rakeback claims and any race or leaderboard payouts
- Every email from Duel, exported or saved in a folder
- Live chat transcripts for anything that involved money or a decision on your account
Transaction hashes are the most durable record. Each one can be looked up on a block explorer indefinitely: see how to check a transaction on a block explorer. For what to keep for tax, see record keeping for gambling.
Step 2: send a written request
Read the privacy policy on duel.com
Look for a named privacy contact, a stated retention period and a list of rights. If it names a dedicated address, send your request there and copy support@duel.com.
Email from the address on the account
That ties the request to the account without extra proof. Live chat is fine for asking where to send it, but the request itself should be in an email so it is dated.
Ask for one thing per email
A copy of your data and erasure of your data are separate requests. Mixing them slows both. Ask for the copy first.
Expect to be asked to confirm who you are
This is reasonable: an operator should not hand a betting history to whoever asks. Do not attach ID unprompted. Ask how they want to confirm your identity.
Diarise one month
Follow up on the same thread if you have heard nothing.
Request for a copy:
Subject: Request for a copy of my personal data - [username]
Hello,
I am the holder of the Duel.com account below and I request a copy of
the personal data you hold about me.
Username: [username]
Account email: [email]
Country of residence: [country]
Please include: account and profile details, bet history, deposit and
withdrawal records, login and IP records, support conversations, and
any identity verification data, including data held by your
verification provider.
Please also tell me how long you retain each category and who you
share it with.
[EU or UK residents can add: I make this request under Article 15 of
the GDPR / UK GDPR and expect a response within one month.]
Please tell me if you need anything to confirm my identity.
Thank you
Request for erasure, sent after the account is closed and the copy received:
Subject: Erasure request - [username]
Hello,
My Duel.com account [username / email] is closed. Please erase the
personal data you hold about me, stop all marketing, and tell me:
1. which data has been erased,
2. which data you are retaining, for how long, and on what legal basis,
3. whether your verification provider has been told to delete my
documents.
[EU or UK residents can add: I make this request under Article 17 of
the GDPR / UK GDPR.]
Thank you
What rights do you actually have?
| Where you live | The law on paper | In practice |
|---|---|---|
| EU or EEA | GDPR can apply to a company outside the EU that offers services to people in the EU. It gives a right to a copy of your data, correction, erasure subject to exceptions, and an absolute right to stop direct marketing. A response is due in one month, extendable by two, and a copy is normally free | You can complain to your national data protection authority. Its power over a Nevis company with no EU establishment is limited |
| United Kingdom | UK GDPR gives the same rights, with complaints to the ICO | Duel commonly lists the UK as restricted, which weakens any argument that it targets UK residents, and enforcement faces the same offshore problem |
| Elsewhere | Your local privacy law, plus whatever Duel's own privacy policy promises | Whether Nevis or Comoros law gives a foreign player a usable right is not something we have verified. The practical route is to ask clearly and persist |
The plain version: no regulator can readily compel an offshore operator on your behalf. The Anjouan licence governs gaming and offers no independent dispute body, and we know of no privacy ombudsman behind it that a player can call on. What works is a precise written request, citing the law that applies to you, sent to the right address, and followed up. Many operators comply with reasonable requests because it is easier than arguing.
If you have a serious dispute that turns on this data, speak to a lawyer in your own country.
What erasure will not remove
- Anti-money-laundering records. Licensed gambling operators keep transaction and identity records after an account closes. The international standard set by the FATF is at least five years. Duel's own retention period is not something we have verified; ask for it in your request.
- Blockchain transactions. Every deposit and withdrawal is written to a public ledger permanently. Nobody can delete it, including Duel. If one of your wallet addresses is publicly linked to you, its transfers to and from a casino address are visible to anyone.
- Exclusion and closure flags. If you self-excluded, the operator has to keep enough information to recognise you and keep you out. You want this kept.
- Records of a dispute. Data relevant to an open complaint or legal claim is normally retained until it is resolved.
- Verification documents. If you went through a check, your documents were processed by Checkin.com, a Sweden-based identity verification company acting for Duel. As a service provider it will normally refer you back to the operator, which is why the erasure template asks Duel to pass the instruction on.
What you can reasonably expect to be actioned: removal from marketing lists, deletion of optional profile details, and a written statement of what is being kept and why.
If Duel does not answer
Follow up at one month
Reply on the same thread, restate the request and the date you first sent it.
Raise it in live chat
Ask the agent to confirm the email was received and which team has it. Save the transcript.
Complain to your data protection authority, if you have one
EU residents: find yours on the EDPB members list. UK residents: the ICO complaints page. Attach your request and the lack of reply. Expect the authority to log the complaint and possibly write to the operator; do not expect a fast result.
Use the general escalation path
Third-party mediation such as Casino Guru is built for payment and account disputes, but a public complaint sometimes prompts a reply. The Anjouan regulator is a slow last resort. See Duel.com help.
Closing, excluding and erasing are different requests
| Request | What it does | Guide |
|---|---|---|
| Account closure | Ends your access | How to close your account |
| Self-exclusion | Blocks you from gambling on Duel and should stop marketing | Self-exclusion guide |
| Copy of data | Gives you what Duel holds | This page |
| Erasure | Removes what Duel is not obliged to keep | This page |
The sensible order is: collect your own records, request the copy, withdraw and close, then request erasure.
Summary
Save your bet history, transaction hashes and support conversations yourself, then email support@duel.com from your registered address asking for a copy of your data. Request erasure separately, after closing the account. EU and UK residents can cite GDPR, but enforcement against a Nevis operator licensed in Anjouan is weak, so expect cooperation more than compulsion. Anti-money-laundering records and anything on the blockchain will remain whatever you ask.
Frequently asked questions
How do I request my data from Duel.com?
Email support@duel.com from the address on your account, state that you are requesting a copy of the personal data held about you, and list the categories you want. Duel.com does not publicly document a self-service export, so a written request to support, or to any privacy contact named in its privacy policy, is the reliable route.
Does GDPR apply to Duel.com?
In principle GDPR can apply to a non-EU company that offers services to people in the EU, which gives EU residents rights of access and erasure. In practice Duel.com is run by a Nevis company under an Anjouan licence with no known EU establishment, so a regulator has little power to enforce a decision against it.
Can Duel.com refuse to delete my data?
Partly, yes. Gambling operators keep transaction and identity records for anti-money-laundering purposes after an account closes, and the international standard is at least five years. Marketing data and optional profile details are reasonable to have removed. Deposits and withdrawals recorded on a public blockchain cannot be deleted by anyone.
How long does Duel.com take to answer a data request?
Duel.com publishes no response time that we could verify. GDPR sets one month, extendable by two more for complex requests, and that is a fair benchmark to quote in your email. If a month passes without a reply, follow up on the same thread before escalating.
Does Duel.com hold a copy of my ID?
Only if you were asked to verify. Duel.com has no routine KYC, so most accounts have never submitted documents. Where a discretionary check was triggered, it ran through the verification provider Checkin.com, and those documents are the part of your data least likely to be erased early.
Can Duel.help get or delete my Duel.com data for me?
No. Duel.help is an independent help site with no access to Duel.com accounts or records. Only Duel.com's operator can act on a data request. Anyone else offering to retrieve or delete your casino data for a fee, or asking for your login, is running a scam.
Duel.help Editorial Team
Independent research & documentation
The Duel.help editorial team researches, writes and maintains independent documentation for Duel.com users. Every guide is reviewed against publicly available information and updated as things change.
- Published
- Last reviewed
Independent and unaffiliated with Duel.com. Read our editorial policy to see how these guides are researched and reviewed.
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