Self-Exclusion Guide for Duel.com
How to request self-exclusion from Duel.com in writing, what is and is not verified about it, and the blocking and wallet barriers that make it stick.
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Quick answer
Self-exclusion means asking a gambling operator to shut you out, and to refuse to let you back in if you ask during the exclusion period. On Duel.com it is done by writing to support. This guide covers how to make that request so it is taken seriously, and what to put around it, because at an offshore crypto casino the request alone is a thin barrier.
If you are in distress right now, go to where to get help first. It lists free helplines and crisis lines, and an adviser can stay with you while you do the steps below.
What is verified and what is not
| Question | Status |
|---|---|
| Can you ask support to exclude you? | Yes. Duel.com has 24/7 live chat (English) and support@duel.com, and a closure for gambling reasons can be requested through either |
| Is there a self-service exclusion or cool-off button in account settings? | Not verified. Look in your account settings; if nothing is there, use support |
| Which durations are offered (24 hours, 6 months, permanent, and so on)? | Not verified. Ask for the period you want and get it confirmed |
| Does a national register such as GAMSTOP cover Duel.com? | No. The Anjouan licence comes with no national self-exclusion scheme |
| Is every signup identity-checked, so that an excluded person cannot re-register? | No. Duel.com does not run routine KYC at signup |
Third-party evidence points the same way. Casino Guru's review of Duel.com lists limited responsible gambling options among the casino's weaknesses and records a complaint from a player who opened a second account while self-excluded. That is one reviewer's reading, not Duel's own statement, but it is a good reason to treat the operator-side exclusion as one layer among several.
Before you send the request
Withdraw what you can
Cash out your balance to your own wallet first: how to withdraw from Duel. Do not place more bets to "use up" a balance or to meet a playthrough condition. If the withdrawal is refused, include the balance in your request instead.
Let open sports bets go
Unsettled bets will settle on their own. Ask support to pay any returns out with the rest of the balance.
Save your history
Screenshot or export your deposits, withdrawals and bet history while you can still log in. You may want them later for a dispute, a debt adviser or tax records: see record keeping.
How to request self-exclusion
Use live chat if you want it done quickly, then send the same text to support@duel.com so there is a dated written record. Send it from the email address registered on the account.
Subject: Self-exclusion request
I have a gambling problem and I am asking you to self-exclude me from Duel.com permanently (or: for 12 months). My username is USERNAME and my registered email is EMAIL.
Please close the account from today, block further deposits and bets, remove me from all marketing, and do not reopen the account if I ask during the exclusion. Please also block any new account that uses my email address, wallet addresses or devices.
My remaining balance is AMOUNT and COIN. Please return it to WALLET ADDRESS on NETWORK.
Please confirm in writing that this has been done and the date it took effect.
A few points make the request harder to brush aside:
- Say "gambling problem" and "self-exclusion". A request to "close my account" can be treated as an ordinary closure that is reversible on demand.
- Name the duration. If you are hesitating between two periods, take the longer one.
- Ask for the confirmation. Save the chat transcript and the email reply. If a new account of yours is later allowed to deposit, that record is the basis of any complaint.
- Do not hand over anything extra. Support does not need your password, 2FA codes or seed phrase to close an account.
If support does not act, repeat the request by email and escalate along the path described in Duel.com help. With an offshore licence there is no ombudsman who can force the issue, so do not wait on the reply before putting the other barriers in place.
Why the exclusion alone is not enough
At a casino licensed in a strict jurisdiction, a self-exclusion is backed by identity checks and often by a national register covering every licensed site. None of that applies here:
- No identity check at signup. An exclusion can only match on what the operator knows about you, such as an email address, wallet addresses or device signals. A new email and a new wallet defeat it.
- No shared register. Hundreds of other crypto casinos remain one click away, and none of them knows you excluded from this one.
- No bank in the loop. Deposits are on-chain transfers from a wallet you control, so there is nobody upstream to decline the payment.
This is not a reason to skip the request. It still removes your funded, logged-in account and the saved session that makes a relapse effortless. It is a reason to add barriers that do not depend on any casino.
Barriers that do not depend on Duel
- Install blocking software on every device: BetBlocker is free, Gamban is a paid subscription. Set the longest period you can commit to
- Empty any hot wallet on your phone or browser. A funded wallet extension is a deposit waiting to happen
- Keep crypto on an exchange with withdrawal address allowlisting switched on, so sending to a new address needs a waiting period
- Delete saved casino deposit addresses from your wallet and exchange address books
- Remove the saved password, bookmarks and browser history entries for the casino, and log out everywhere
- Ask someone you trust to hold a control you cannot easily undo, such as the blocker password or the 2FA device for your exchange
- Unfollow casino streamers, Telegram and Discord channels that put offers in front of you
The responsible gambling tools guide explains how to set up the blocking software, and deposit and loss limits goes through the wallet and exchange steps in detail.
Temporary break or permanent exclusion?
A short break suits you if gambling is still mostly under control and you want distance after a rough patch. Choose a long or permanent exclusion if any of these apply:
- You have tried limits or short breaks before and gone back early.
- You are gambling with borrowed money, or money meant for rent, bills or other people.
- You are hiding your gambling from people close to you.
- You scored in the higher ranges on the warning signs screening questions.
Do not ask for the exclusion to be lifted early. If an operator agrees to reopen an account on request during an exclusion, that tells you the exclusion was never a real barrier, which is another argument for the device and wallet layers.
If you gamble again after excluding
It happens, and it does not mean the attempt was pointless or that you cannot stop. Most people who quit need more than one try. Treat a lapse as information about which barrier was missing: a device without a blocker, a wallet that still had funds, a second casino. Close that gap, then talk to someone. The helplines in where to get help are free and confidential, and they take calls from people in exactly this position every day.
Summary
Withdraw your balance, save your history, then send a written self-exclusion request through live chat and support@duel.com, naming the duration and asking for confirmation. Because Duel.com is offshore, runs no routine identity checks and sits outside every national register, pair the request with blocking software, an empty hot wallet and exchange withdrawal delays. If you slip, close the gap and call a helpline.
Frequently asked questions
How do I self-exclude from Duel.com?
Send a written request through the 24/7 live chat on Duel.com or to support@duel.com, stating that you want the account closed because of a gambling problem and for how long. Ask for written confirmation and keep it. Check your account settings first in case a self-service option exists; Duel.help has not been able to verify one.
Does GAMSTOP or another national register cover Duel.com?
No. Duel.com is licensed offshore in Anjouan, so it is outside GAMSTOP, BetStop and every other national self-exclusion register. Signing up to one of those will not block Duel.com. Device-level blocking software such as BetBlocker or Gamban is the practical substitute.
How long does a Duel.com self-exclusion last?
The available durations are not verified. State the period you want in your request, or ask for a permanent closure, and get the end date confirmed in writing. If you are unsure, choose the longer option: a short break is easy to extend but hard to enforce once the urge returns.
What happens to my balance if I self-exclude?
Withdraw your balance before you send the request if you can, because a closed account may not let you log in. If a withdrawal is blocked, ask support in the same message to return the remaining balance to your wallet as part of the closure, and keep the transaction hash.
Can I open a new account after self-excluding?
Do not rely on Duel.com to stop you. The site does not run routine identity checks at signup, so an exclusion tied to one account is easier to get around than at a casino that verifies every player. That is why blocking software and wallet barriers matter more than the exclusion itself.
Is self-exclusion the same as closing my account?
Not quite. A plain closure can sometimes be reversed on request, while a self-exclusion is a closure made for gambling-harm reasons that the operator should refuse to lift early. Use the words self-exclusion and gambling problem in your request so it is handled as the stricter kind.
Duel.help Editorial Team
Independent research & documentation
The Duel.help editorial team researches, writes and maintains independent documentation for Duel.com users. Every guide is reviewed against publicly available information and updated as things change.
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Independent and unaffiliated with Duel.com. Read our editorial policy to see how these guides are researched and reviewed.
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Responsible Gambling · 5 articles
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