Self-Exclusion Guide for Duel.com
How self-exclusion works on Duel.com: temporary vs permanent blocks, activation steps, what happens to balance, marketing opt-out, and support resources.
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Quick answer
Self-exclusion is a hard stop when softer limits no longer work. Treat it as a medical-grade boundary, not a timeout to game.
Types of exclusion
Key facts
- Cooling-off
- 24h–30 days — short pause
- Temporary self-exclusion
- Months to one year
- Permanent self-exclusion
- Indefinite or irreversible
- Account closure
- Related — see close account guide
Before you exclude
Withdraw remaining cash
How to withdraw — complete verification first if needed.
Cancel pending bets if allowed
Or accept they settle while excluded from new play.
Save transaction records
Record keeping if needed.
Remove bookmarks and apps
Reduce re-entry friction.
Tell someone you trust
External accountability helps enforcement.
How to activate
Step 1
Open responsible gambling settings
Or support request
Step 2
Select duration
Choose honestly — not minimum
Step 3
Confirm irreversibility
Read warning text
Step 4
Receive confirmation email
Keep copy
Step 5
Access blocked
Immediate
Alternative path: how to close your account.
What exclusion does and does not do
| Does | Does not |
|---|---|
| Block login and new bets | Remove gambling urges |
| Stop marketing (should) | Exclude other websites automatically |
| Create audit trail | Fix underlying financial problems |
| Enforce pause legally on platform | Replace professional treatment |
After exclusion
- Contact [where to get help](/responsible-gambling/where-to-get-help) resources
- Consider GamBan / BetBlocker / OS parental controls for device-wide blocks
- Hand payment method control to trusted person if needed
- Do not open duplicate accounts — worsens outcomes
- Review [warning signs](/responsible-gambling/warning-signs-of-problem-gambling) that led here
When temporary is enough vs permanent needed
Start temporary if
- First time recognising overreach
- Clear external stressor ending soon
- Strong external support network
Choose permanent if
- Repeated failed limits
- Debt or deception present
- Prior exclusions broken early
- Gambling replaces other coping
Summary
Withdraw funds, activate exclusion through official settings, and accept that early reversal is not available. Combine platform exclusion with national registers, blockers, and professional help. Do not circumvent with new accounts — seek support when the urge to do so appears.
Frequently asked questions
Duel.help Editorial Team
Independent research & documentation
The Duel.help editorial team researches, writes and maintains independent documentation for Duel.com users. Every guide is reviewed against publicly available information and updated as things change.
- Published
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Independent and unaffiliated with Duel.com. Read our editorial policy to see how these guides are researched and reviewed.
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Parent category
Responsible Gambling · 5 articles
Limits, self-exclusion, warning signs and where to get free, confidential help.
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